Privacy Policy

Privacy Policy

This Privacy Notice for ALVE Limousine, a premier chauffeur service in Massachusetts & New England ("we," "us," or "our"), outlines our protocols regarding the collection, processing, and safeguarding of your personal information. When you utilize our services, visit our website at https://alvelimo.com, or engage with us through official channels, you entrust us with your data, and we are committed to maintaining the highest standards of privacy.

Questions or concerns? Reviewing this Privacy Notice will help you understand your rights and the choices available to you. If you do not agree with our established policies and practices, we kindly ask that you refrain from using our Services. For further inquiries, please contact us at info@alvelimo.com.

SUMMARY OF KEY POINTS

• Information Processing: We process personal data strictly based on your interactions with our Services and the specific requirements of your travel arrangements.
• Third-Party Data Collection: We do not acquire or aggregate personal data from third-party sources.
• SMS Data Protection: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
• Security Measures: We employ comprehensive organizational and technical procedures designed to protect your sensitive information from unauthorized access.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide when registering for our Services, requesting price quotes, or confirming reservations. This data typically includes full names, email addresses, and phone numbers required for service fulfillment and logistical updates.

2. HOW DO WE PROCESS YOUR INFORMATION?

Your information is processed to facilitate professional transportation services, improve our administrative efficiency, and maintain clear communication regarding your reservations. Additionally, data may be used for security verification, fraud prevention, and compliance with local and federal regulations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Information may be shared during corporate transitions such as mergers, financing, or the sale of company assets. We utilize certain Google Maps Platform APIs (e.g., Google Maps API, Places API) to ensure precise navigation and fare calculations.

Strict SMS Compliance Note: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. This exclusion applies to text messaging originator opt-in data and consent; such information will remain strictly confidential and will not be disclosed to any third-party entities.

4. COOKIES AND TRACKING TECHNOLOGIES

We may utilize cookies, web beacons, and pixels to enhance your digital experience and maintain the security of our online platform. These technologies assist in preventing system crashes, resolving technical bugs, and remembering your service preferences for future bookings.

5. DATA RETENTION POLICY

We retain your personal information only for the duration necessary to fulfill the services outlined in this Notice, unless a longer retention period is mandated by law. When a legitimate business need no longer exists, your information is either securely deleted or anonymized.

6. SMS & TEXT MESSAGING PROTOCOLS

ALVE Limousine provides Customer Care SMS notifications to clients who explicitly opt in through our digital forms or during the reservation process. By checking the SMS consent box, you agree to receive communications regarding service inquiries, booking confirmations, and real-time ride updates.

• Opt-In: Enrollment is voluntary and may be completed via our Contact form at alvelimo.com/contact. Opting in is not a requirement for purchasing any services.
• Message Frequency: Frequency is determined by your service activity, typically ranging from 1-5 messages per month (including pickup reminders and support follow-ups).
• Opt-Out: You may revoke consent at any time by replying STOP to any message. You will receive a final confirmation of your unsubscription.
• Assistance: Reply HELP for support, or contact us at +1 (617) 440-2174.
• Costs: Standard message and data rates may apply depending on your mobile carrier.
• Data Use: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

7. CONTACT INFORMATION

For questions or formal comments regarding this Privacy Notice, please reach out to us at info@alvelimo.com or access your account through the client portal.