Terms of Service

ALVE Limousine – Comprehensive Terms & Conditions

1. Booking & Reservation Policy

We recommend booking 24 to 48 hours in advance. Reservations are accepted up to 12 hours before the scheduled pickup; requests with shorter notice may be accepted depending on the service and vehicle requested, subject to availability. A valid credit card is required to confirm every booking. ALVE Limousine may, at its discretion, require a deposit or full prepayment for any reservation; if one is required, it is stated at the time of booking. Special events and high-demand periods may require additional advance notice.

2. Cancellation, Changes & Refund Policy

Cancellation terms depend on the vehicle class. Time is measured to the scheduled pickup time. A no-show is charged the full fare in every class.

Sedans and SUVs (ALVE-operated vehicles: sedan, mid-size SUV, full-size SUV): free of charge more than 24 hours before pickup; 60% of the fare between 24 and 8 hours before pickup; the full fare within 8 hours of pickup.

Sprinter vans: free of charge more than 2 weeks before pickup; 50% of the fare between 2 weeks and 1 week before pickup; the full fare within 1 week of pickup.

Stretch limousines, party buses, mini coaches and motor coaches: free of charge more than 2 months before pickup; 50% of the fare between 2 months and 1 month before pickup; the full fare within 1 month of pickup.

Date and time changes: a change requested inside the free-cancellation window of the vehicle class is free. A change requested after that window is honoured at no charge when ALVE Limousine or its partner operator can accommodate the new time; when it cannot, the change is treated as a cancellation and the schedule above applies.

Flight delays: always exempt from cancellation charges. Airport pickups are flight-tracked and the pickup time moves with the flight.

Flight cancellations: exempt from cancellation charges when the customer notifies ALVE Limousine before the chauffeur has departed for the pickup. Notification received after the chauffeur has departed does not qualify, and the full fare applies.

How to cancel: by phone at +1 (617) 440-2174 or by email to info@alvelimo.com. The time ALVE Limousine receives the request is the cancellation time.

Billing disputes: must be submitted in writing within 48 hours of the invoice date. After 48 hours, all charges are considered final.

3. Hourly Service & Garage-to-Garage Policy

Minimum: all hourly services are subject to a 2-hour minimum charge.

Garage policy: billing follows a garage-to-garage protocol, starting from the vehicle's departure from our facility and ending upon its return.

Overage: any time beyond the booked hours is billed in 30-minute increments at the hourly rate of the vehicle class.

4. Wait Time & No-Show Policy

Airport pickups: include 60 minutes of complimentary wait time after the flight's actual landing time.

Standard pickups: include a 15-minute grace period.

Waiting beyond the complimentary time is charged per minute: $1.50 per minute for a sedan and $2.50 per minute for an SUV. For Sprinter vans and larger vehicles the waiting rate is stated at booking.

No-show: if the client is not present after the complimentary wait time and cannot be reached, the full fare is charged and the reservation is marked as a no-show.

5. Mileage-Time Balance (The "Greater" Principle)

Each service hour includes 20 miles. If the calculation (Total Miles / 20) exceeds the actual service duration, the mileage-equivalent hours (rounded up) will be billed. We apply whichever is higher to maintain vehicle maintenance standards and service quality.

6. Pricing

Every transfer is quoted as a single, all-inclusive fixed fare at booking. The quoted fare includes tolls, parking, the complimentary waiting time described in section 4 and, for airport trips, Logan Airport's $15 pickup fee and $5.95 drop-off fee. Hourly service starts at $100 per hour for a sedan and $125 per hour for an SUV, with a 2-hour minimum; each booked hour includes 20 miles, and time beyond the booked hours is billed as described in section 3. No gratuity is ever added to a fare; tipping is entirely at the customer's discretion.

7. Hero Discounts & Verification

We offer a 15% discount for military personnel and healthcare workers, applied to the grand total. Corporate clients receive a 15% administrative fee waiver. A valid ID must be presented to the chauffeur; otherwise 100% of the fare is collected. Discounts cannot be combined.

8. Cleaning & Damage Fees

Smoking (including vaping): Strictly prohibited in all vehicles. A $250 cleaning fee will be applied for violations.

Sanitation Fees: Spills, soiling, or biohazards incur professional cleaning fees up to $500.

Service Downtime: If a vehicle is taken out of service due to passenger actions, a $500/day downtime fee will be charged.

9. Alcohol & Substance Policy

Illegal substances are strictly prohibited. Alcohol consumption requires prior written approval from management. Disruptive intoxication or spills will result in immediate termination of the trip without refund, plus applicable cleaning fees.

10. Child Safety Seats

Available upon request for $20 per seat. While ALVE Limousine provides the equipment, the passenger assumes 100% responsibility for secure installation and final safety checks.

11. Lost Items

ALVE Limousine is not responsible for items left in vehicles. If an item is found, retrieval is the client's responsibility. Delivery can be arranged for a fee based on travel distance.

12. Passenger Behavior & Safety

Aggressive, unsafe, or disrespectful behavior will not be tolerated. Chauffeurs may terminate the ride without refund if safety is endangered. Vehicles may be equipped with audio/video recording for safety; entry into the vehicle constitutes consent.

13. Capacity & Luggage

Passengers and luggage must not exceed the vehicle's limits: sedan 2 passengers and 2 bags; mid-size SUV 3 passengers and 3 bags; full-size SUV 5 passengers and 5 bags; Sprinter van 14 passengers and 12 bags. Excess passengers or luggage may result in the trip being declined without refund, or in an upgrade fee if a larger vehicle is available.

14. Extra Stops & Weather Conditions

Extra stops must be requested in advance; unauthorized stops may be refused. In severe weather conditions, ALVE Limousine reserves the right to reschedule or cancel for safety. We are not liable for delays caused by traffic, weather, or road closures.

15. Non-Solicitation & Modifications

Clients may not directly solicit or hire ALVE drivers outside of our official platform. Such actions will result in account termination. ALVE reserves the right to modify these terms at any time; the version currently posted on our website shall prevail.

16. SMS/Text Messaging Terms and Conditions

By opting in to receive SMS messages from ALVE Limousine, you acknowledge and agree to the following terms:

16.1 SMS Consent Communication

Your consent to receive SMS notifications is entirely voluntary and is not a condition of purchase or service engagement. The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

16.2 Types of SMS Communications

If you have consented to receive text messages from ALVE Limousine, you may receive messages related to the following:

• Booking confirmations and ride updates
• Pickup reminders and ETA notifications (e.g., "Hello, this is a friendly reminder of your upcoming ride with ALVE Limousine. Pickup at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging from ALVE Limousine at any time.")
• Follow-up messages regarding your service experience
• Billing inquiries and payment confirmations
• Customer care responses

16.3 Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per month related to your bookings and service updates.

16.4 Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

16.5 Opt-In Method

You may opt-in to receive SMS messages from ALVE Limousine in the following ways:

• By checking the SMS consent checkbox on our Contact Us form
• By providing verbal consent during a phone conversation with our dispatchers

16.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. You will receive a final confirmation message, after which no further SMS communications will be sent. Alternatively, you can contact us directly at +1 (617) 440-2174 to request removal from our messaging list.

16.7 Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://alvelimo.com or call us at +1 (617) 440-2174.

16.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

17. Mapping and Review Services

This website uses Google Maps Platform services for address lookup, route distance calculation and the display of Google reviews of our business. Your use of those features is subject to the Google Terms of Service (including the Google Maps/Google Earth Additional Terms of Service), and Google's handling of your information is governed by the Google Privacy Policy. Reviews are displayed as Google returns them; we do not edit, reorder or store their content.

18. Governing Law, Liability & Force Majeure

These terms are governed by the laws of the Commonwealth of Massachusetts. ALVE Limousine's liability for any claim arising from a reservation is limited to the amount paid for that reservation. ALVE Limousine is not liable for delays or non-performance caused by events beyond its reasonable control, including severe weather, road closures, accidents, airport or air-traffic disruptions, and government action; in such cases the affected reservation is rescheduled or refunded at ALVE Limousine's discretion. By completing a reservation, the customer accepts these terms.