Terms of Service

ALVE Limousine – Comprehensive Terms & Conditions

1. Booking & Reservation Policy

All reservations must be made at least 2 hours prior to scheduled pickup. Same-day bookings within 2 hours are subject to availability. A valid credit card is required to confirm all bookings. Special events or high-demand periods may require additional advance notice and full prepayment.

2. Cancellation & Refund Policy

Cancellation windows: Cancellation is free of charge more than 24 hours before the scheduled pickup. Cancellations between 24 and 8 hours before pickup incur 60% of the fare. Cancellations within 8 hours of the scheduled pickup incur the full fare.

Flight delays: Flight delays are always exempt from cancellation charges; airport pickups are tracked automatically and the pickup time moves with the flight.

Flight cancellations: Exempt from cancellation charges provided the customer contacts ALVE Limousine upon learning of the cancellation.

Billing Disputes: Must be submitted in writing within 48 hours of the invoice date. After 48 hours, all charges are considered final.

3. Hourly Service & Garage-to-Garage Policy

Minimum: All hourly services are subject to a 2-hour minimum charge.

Garage Policy: Billing follows a "Garage-to-Garage" protocol, starting from the vehicle’s departure from our facility and ending upon its return.

Rounding: Any overage past 1 minute is billed in 30-minute increments.

4. Wait Time & No-Show Policy

Airport Pickups: Includes 60 minutes of complimentary wait time after the official flight arrival time.

Standard Pickups: Includes a 15-minute grace period.

No-Show: If the client is not present after the grace period and is unreachable, the full fare will be charged and the reservation will be marked as a no-show.

5. Mileage-Time Balance (The "Greater" Principle)

Each service hour includes 20 miles. If the calculation (Total Miles / 20) exceeds the actual service duration, the mileage-equivalent hours (rounded up) will be billed. We apply whichever is higher to maintain vehicle maintenance standards and service quality.

6. Pricing

Every transfer is quoted as a single, all-inclusive fixed fare at booking. The quoted fare includes tolls, parking, standard waiting time, and, for airport trips, Logan Airport's $15 pickup fee and $5.95 drop-off fee. Hourly service starts at $100 per hour for a sedan and $125 per hour for an SUV, with a 2-hour minimum; each booked hour includes 20 miles, and exceeding the included mileage adds a further hour. No gratuity is ever added to a fare; tipping is entirely at the customer's discretion.

7. Hero Discounts & Verification

We offer a 15% discount for Military personnel and Healthcare workers (applied to the Grand Total). Corporate clients receive a 15% Admin Fee waiver. A valid ID must be presented to the chauffeur; otherwise, 100% of the fare will be collected. Discounts cannot be combined.

8. Cleaning & Damage Fees

Smoking (including vaping): Strictly prohibited in all vehicles. A $250 cleaning fee will be applied for violations.

Sanitation Fees: Spills, soiling, or biohazards incur professional cleaning fees up to $500.

Service Downtime: If a vehicle is taken out of service due to passenger actions, a $500/day downtime fee will be charged.

9. Alcohol & Substance Policy

Illegal substances are strictly prohibited. Alcohol consumption requires prior written approval from management. Disruptive intoxication or spills will result in immediate termination of the trip without refund, plus applicable cleaning fees.

10. Child Safety Seats

Available upon request for $20 per seat. While ALVE Limousine provides the equipment, the passenger assumes 100% responsibility for secure installation and final safety checks.

11. Lost Items

ALVE Limousine is not responsible for items left in vehicles. If an item is found, retrieval is the client's responsibility. Delivery can be arranged for a fee based on travel distance.

12. Passenger Behavior & Safety

Aggressive, unsafe, or disrespectful behavior will not be tolerated. Chauffeurs may terminate the ride without refund if safety is endangered. Vehicles may be equipped with audio/video recording for safety; entry into the vehicle constitutes consent.

13. Capacity & Luggage

Passengers must not exceed legal seating limits: Sedan (3P/2L), First Class (2P/2L), SUV/SUV Premium (5P/5L). Excess luggage may result in cancellation without refund or a required upgrade fee if a larger vehicle is available.

14. Extra Stops & Weather Conditions

Extra stops must be requested in advance; unauthorized stops may be refused. In severe weather conditions, ALVE Limousine reserves the right to reschedule or cancel for safety. We are not liable for delays caused by traffic, weather, or road closures.

15. Non-Solicitation & Modifications

Clients may not directly solicit or hire ALVE drivers outside of our official platform. Such actions will result in account termination. ALVE reserves the right to modify these terms at any time; the version currently posted on our website shall prevail.

16. SMS/Text Messaging Terms and Conditions

By opting in to receive SMS messages from ALVE Limousine, you acknowledge and agree to the following terms:

16.1 SMS Consent Communication

Your consent to receive SMS notifications is entirely voluntary and is not a condition of purchase or service engagement. The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

16.2 Types of SMS Communications

If you have consented to receive text messages from ALVE Limousine, you may receive messages related to the following:

• Booking confirmations and ride updates
• Pickup reminders and ETA notifications (e.g., "Hello, this is a friendly reminder of your upcoming ride with ALVE Limousine. Pickup at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging from ALVE Limousine at any time.")
• Follow-up messages regarding your service experience
• Billing inquiries and payment confirmations
• Customer care responses

16.3 Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per month related to your bookings and service updates.

16.4 Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

16.5 Opt-In Method

You may opt-in to receive SMS messages from ALVE Limousine in the following ways:

• By checking the SMS consent checkbox on our Contact Us form
• By providing verbal consent during a phone conversation with our dispatchers

16.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. You will receive a final confirmation message, after which no further SMS communications will be sent. Alternatively, you can contact us directly at +1 (617) 440-2174 to request removal from our messaging list.

16.7 Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://alvelimo.com or call us at +1 (617) 440-2174.

16.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

17. Mapping and Review Services

This website uses Google Maps Platform services for address lookup, route distance calculation and the display of Google reviews of our business. Your use of those features is subject to the Google Terms of Service (including the Google Maps/Google Earth Additional Terms of Service), and Google's handling of your information is governed by the Google Privacy Policy. Reviews are displayed as Google returns them; we do not edit, reorder or store their content.